In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.
The practice owners are responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.
Our data protection officer, Rachel Burns, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly. You can contact our data protection officer, Rachel, by email at email@example.com or by phone on 01482 337017.
We can only keep and use information for specific reasons. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.
We hold personal information about you including your name, date of birth, national insurance number, NHS number, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall appointments as we have a legitimate interest to ensure your continuing care and to make you aware of our services.
We hold information about your dental and general health, including
We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide dental care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide.
We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide dental care and allows us to meet legal financial requirements.
Where your dental care is provided under the terms of the NHS, we are required to complete statutory forms to allow payments to be processed. This is an NHS requirement.
To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.
We may share your information with NHS/ Simply Health Care Professionals (DENPLAN) and DPAS in connection with your dental treatment.
We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.
We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.
If we wish to use your information for dental research or dental education, we will discuss this with you and seek your consent. Depending on the purpose and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options.
We may use your contact details to inform you of products and services available at YOUR Practice.
We have CCTV at the Brough Practice for the purposes of patient and staff safety. You can request to see a copy of our CCTV policy.
Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:
We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We will let you know in advance if we send your medical information to another medical provider and we will give you the details of that provider at that time.
In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.
We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
We take precautions to ensure security of the practice premises, the practice filing systems and computers.
We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.
We keep your records for 11 years after the date of your last visit to the Practice or until you reach the age of 25 years whichever is the longer. At your request, we will delete non-essential information (for example some contact details) before the end of this period.
You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.
You can also request us to
If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose.
All requests should be made by email to our data protection officer at firstname.lastname@example.org.
If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.
If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).
Date: 20th August 2018
Review date: 20th August 2019
If you wish to stop receiving communications from us, you can update your preferences by clicking here.
"The quality of the treatment has far exceeded anything I have experienced elsewhere. I visited Brough Dental Studio after a failed root canal conducted by my local dentist. The specialist, Dr Maher, fixed the root canal (finding additional roots the other dentist had missed) and thus saved my tooth which I had been assured (elsewhere) would need to be pulled. Even more impressively, Dr Maher found and fixed a significant problem within a different tooth. I'd been suffering significant health problems for 18 months and, despite medical attention, the cause had remained unknown. Since his amazing treatment I've recovered and I am truly grateful for his expertise and skilful treatment. It's no exaggeration to say that without his treatment my health, and thus my life, would not be the same. Thank you Dr Maher and Brough Dental Studio!”
"After waiting years to pluck up the courage to have dental implants for the gaps in my teeth I am so pleased I went to Brough Dental Studio. Jason and his team carried out the procedures and I wish I hadn't waited so long to get it done. A lovely, friendly team, from the moment you arrive you are put at ease and everything is explained. I've been afraid of dentists since a bad experience at an early age but this team have restored my faith. I have felt no pain or discomfort during the whole process and cannot praise them highly enough."
"I first attended after being unhappy with treatment at another dentist which I believe led to a severe infection. My wife has come to Grimsby Dental Studio for several years so I came on her recommendation. After an initial consultation talking through the options available with costs and pros and cons clearly explained I ultimately had root canal treatment with a crown, This was pain free with plenty of time taken to ensure a great job was done and has resolved my issue. Lewis was professional, friendly and efficient and there was no pressure for a quick decision at any stage. During the procedure Lewis kept me informed on how it was going, showing me X-rays etc and gave confidence that it was progressing well. I would highly recommend Lewis and the team, I have now been attending for about 18 months and the hygienists and other staff have also been excellent."
finance options available on all treatments
Brough Dental Studio
19 Welton Road
Brough, HU15 IDR
Edward House Dental Studio
10 Railway Street
Beverley, HU17 0DX
Grimsby Dental Studio
410 Hainton Ave
Grimsby, DN32 9QR
Finance options are available on all treatments.